Return and Refund Policy

Training Materials

Any product that is received defective or damaged may be returned for exchange within 30 business days of the original invoice date. Health & Safety Professionals Inc. will be responsible for all shipping costs related to the return of defective or damaged items.

Requests for refund made 31 days or later from the original invoice date will not be accepted.

In order to meet our service standard for product delivery, we process orders on a daily basis. Therefore, cancellation of product orders must be received by 1530 (Eastern Standard Time), the same business day to avoid a restocking fee and shipping charges.

Online Courses

All sales for online courses are final. A refund will not be provided for any courses purchased online through our online training center. Health & Safety Professionals Inc. is confident in their service excellence. If you are unsatisfied and would like to discuss your concerns with Health & Safety Professionals Inc., please contact us via email at info@hspinc.ca.

Have a question not answered here?
Please contact HSPI (705-254-3752), Toll-Free (877-254-3752) Monday to Friday, 9:00 a.m. to 4:00 p.m. Eastern Standard Time or send an e-mail to whmis@hspinc.ca if you have any questions, concerns or would like more information about the Online WHMIS Training Module.